Privacy & Data

jilifree Privacy Policy

At jilifree, your personal data is handled with care. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and what rights you have over your own data. We believe you deserve to know — clearly and honestly.

Last updated: 1 January 2025

How jilifree Protects Your Privacy

These six cards summarise the core principles behind jilifree's approach to privacy. The full details are in the policy sections below.

We Collect Only What We Need

jilifree only collects personal data that is genuinely necessary to operate the platform, process payments, and comply with legal obligations. We do not collect data for the sake of it, and we do not sell your information to third parties.

Your Data is Encrypted

All data transmitted between your device and jilifree is protected using industry-standard TLS encryption. Sensitive data stored on our servers — including payment details and identity documents — is encrypted at rest using AES-256.

You Control Your Data

jilifree players have the right to access, correct, and request deletion of their personal data at any time. You can also request a copy of all data we hold about you. Contact our support team to exercise any of these rights.

No Selling of Personal Data

jilifree does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data stays within the jilifree ecosystem and is only shared with trusted partners where strictly necessary to deliver our services.

Transparent Cookie Use

jilifree uses cookies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it. We do not use cookies to track you across other websites or build advertising profiles.

Data Retention Limits

jilifree does not keep your data indefinitely. We retain personal data only for as long as is necessary for the purpose it was collected, or as required by applicable law. Once the retention period expires, data is securely deleted or anonymised.

01 Who We Are

jilifree is an online gaming and sports betting platform operated for players in Bangladesh. Our platform is accessible at jilifree.org and through the jilifree mobile app. When this Privacy Policy refers to "jilifree", "we", "us", or "our", it means the jilifree platform and the team responsible for operating it.

jilifree acts as the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how jilifree handles your data, you can reach us at [email protected].

This Privacy Policy applies to all users of jilifree, including visitors who browse without registering, registered members, and active players. It covers data collected through the website and the jilifree mobile app.

02 Data We Collect

jilifree collects personal data in several ways: directly from you when you register or use the platform, automatically when you interact with the site or app, and occasionally from third parties such as payment processors during transaction verification.

Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, KYC verification
Contact Data Mobile number, email address Registration form, account settings
Payment Data bKash/Nagad/Rocket account number, transaction IDs Deposit and withdrawal forms
Technical Data IP address, device type, browser, operating system Automatically via cookies and server logs
Usage Data Games played, bets placed, session duration, pages visited Automatically via platform analytics
Communications Data Live chat transcripts, support emails When you contact jilifree support

jilifree does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

03 How We Use Your Data

jilifree uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The main ways jilifree uses your personal data are:

  • To create and manage your jilifree account, including verifying your identity and age.
  • To process deposits and withdrawals via bKash, Nagad, and Rocket securely.
  • To provide customer support and respond to your enquiries via live chat or email.
  • To send you important account notifications, such as deposit confirmations and withdrawal updates.
  • To detect and prevent fraud, money laundering, and other prohibited activities on the jilifree platform.
  • To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements.
  • To improve the jilifree platform based on how players use it, including fixing bugs and optimising game performance.
  • To send promotional communications about jilifree bonuses and offers, where you have opted in to receive them.
  • To enforce the jilifree Terms and Conditions and protect the rights of other players.
You can opt out of promotional emails from jilifree at any time by clicking the unsubscribe link in any marketing email, or by contacting our support team directly.

04 Legal Basis for Processing

jilifree processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

  • Contract performance: Processing your data is necessary to provide the jilifree service you have signed up for, including managing your account and processing transactions.
  • Legal obligation: jilifree is required by law to collect and retain certain data, including identity verification records for anti-money laundering compliance.
  • Legitimate interests: jilifree has a legitimate interest in detecting fraud, improving the platform, and ensuring the security of all players' accounts.
  • Consent: Where jilifree relies on your consent — for example, to send marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

05 Sharing Your Data

jilifree does not sell your personal data. We share your data only where it is necessary to deliver our services or comply with legal requirements. The categories of third parties with whom jilifree may share your data are:

  • Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your deposits and withdrawals.
  • Identity verification providers: Third-party KYC services may process your identity documents to verify your age and identity on behalf of jilifree.
  • IT and hosting providers: Companies that provide server infrastructure, cloud storage, and technical support for the jilifree platform may have access to data as part of their service delivery.
  • Fraud prevention services: jilifree may share data with fraud detection providers to identify and prevent suspicious activity on the platform.
  • Law enforcement and regulators: jilifree will disclose personal data to government authorities or law enforcement agencies when required to do so by law.

All third parties who process data on behalf of jilifree are required to handle that data securely and in accordance with applicable data protection laws. jilifree does not permit third-party service providers to use your data for their own purposes.

jilifree never shares your personal data with advertisers, data brokers, or any other party for commercial purposes unrelated to the delivery of our gaming services.

06 Cookies and Tracking

jilifree uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit jilifree. The types of cookies jilifree uses are:

  • Essential cookies: Required for the jilifree platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
  • Preference cookies: Remember your settings and preferences, such as your chosen language or display options, so you do not have to set them again each visit.
  • Analytics cookies: Help jilifree understand which pages and games are most popular, how long players spend on the platform, and where technical issues occur. This data is aggregated and anonymised.

jilifree does not use third-party advertising cookies or cross-site tracking cookies. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent some parts of the jilifree platform from working correctly.

07 Data Security

jilifree takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

  • TLS encryption for all data transmitted between your device and the jilifree platform.
  • AES-256 encryption for sensitive data stored on jilifree servers, including identity documents and payment records.
  • Strict access controls ensuring that only authorised jilifree staff can access personal data, and only to the extent necessary for their role.
  • Regular security audits and penetration testing of the jilifree platform infrastructure.
  • Two-factor authentication options for player accounts to add an extra layer of protection.
  • Automated monitoring systems that detect and alert on suspicious access patterns in real time.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your jilifree account has been compromised, contact our support team immediately via live chat so we can take action to protect your account.

In the event of a data breach that is likely to affect your rights and freedoms, jilifree will notify affected players as soon as reasonably practicable and take immediate steps to contain the breach.

08 Data Retention

jilifree retains your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable law. The general retention periods jilifree applies are:

Data Type Retention Period Reason
Account and identity data 5 years after account closure AML and regulatory compliance
Transaction records 5 years from transaction date Financial record-keeping obligations
Support communications 2 years from last interaction Quality assurance and dispute resolution
Technical and usage data 13 months from collection Platform analytics and security monitoring
Marketing consent records Until consent is withdrawn Proof of consent for regulatory purposes

Once the applicable retention period expires, jilifree will securely delete or anonymise your personal data so that it can no longer be linked back to you.

09 Your Rights

As a jilifree player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] or via live chat. We will respond to all valid requests within 30 days.

  • Right of access: You can request a copy of all personal data jilifree holds about you, free of charge.
  • Right to rectification: If any of your personal data held by jilifree is inaccurate or incomplete, you have the right to have it corrected.
  • Right to erasure: You can request that jilifree delete your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
  • Right to restrict processing: You can ask jilifree to pause the processing of your data in certain circumstances, for example while a dispute is being resolved.
  • Right to data portability: You can request that jilifree provide your personal data in a structured, machine-readable format so you can transfer it to another service.
  • Right to object: You can object to jilifree processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests.
  • Right to withdraw consent: Where jilifree relies on your consent to process data, you can withdraw that consent at any time without affecting prior processing.
jilifree will never charge you a fee for exercising your data rights. We may ask you to verify your identity before processing a request to ensure we are responding to the correct person.

10 Children's Privacy

jilifree is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts.

If jilifree becomes aware that personal data has been collected from a person under 18, we will immediately close the account, delete the data, and — where applicable — report the matter to the relevant authorities. If you believe a minor has registered on jilifree, please contact us immediately at [email protected].

11 Changes to This Policy

jilifree may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered players via email or an in-platform notification. The updated policy will be published on this page with a revised "last updated" date.

We encourage you to review this Privacy Policy periodically. Continued use of jilifree after the publication of an updated policy constitutes your acceptance of the changes. If you do not agree with any changes, you should stop using jilifree and contact support to close your account.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jilifree handles your personal data, please get in touch. Our support team is available 24 hours a day, 7 days a week.

  • Live chat: Available 24/7 from within your jilifree account dashboard.
  • Email: [email protected] — we aim to respond within 24 hours.
  • For responsible gaming concerns, visit our Responsible Gaming page.
  • For account and payment queries, visit our Payment page.
  • For general questions, visit our FAQ page.
We take all privacy-related enquiries seriously and will always respond with a clear, honest answer. Your trust in jilifree matters to us.

Your Privacy is Protected — Join jilifree Today

Register in under two minutes, deposit from ৳200 via bKash or Nagad, and enjoy over 200 games with the confidence that your personal data is safe with jilifree. Fast payouts, fair games, and 24/7 support.